Online Order Policies
Online Order Response Time
Each online order is assigned to a dedicated furniture consultant to make sure you get the service you deserve and the products that are right for you. Your furniture consultant will contact you within 24 to 48 hours to confirm product availability & options, delivery time, and to address any concerns you may have about your online purchase.
Online Order Return Policy
Merchandise not what you expected? No problem. Just have your online reference number ready and contact us by email at email@example.com within 24 hours of pickup or delivery to initiate a return. All returns are subject to the following conditions:
- Delivery fees are not refundable.
- A 20% restocking fee will be withheld from Buyer's refund.
- Any returned merchandise must be in new condition. Wolf and Gardiner Wolf Furniture has the right to refuse a return based on the condition of the merchandise.
- Buyer is responsible for a return delivery fee (equal to the initial delivery fee).
- Orders that have been picked up must be returned to the same showroom or warehouse.
- NO REFUNDS WILL BE ISSUED OR RETURNS ACCEPTED AFTER 24 HOURS FROM PICKUP OR DELIVERY.
If you plan to pick up your merchandise, our warehouse personnel will assist you with inspection of your items and in loading your vehicle. It is your responsibility to ensure that your items are properly secured.
Furniture may be shipped in factory cartons and may require some customer assembly.
To receive no-charge Warranty Service on the furniture you pick up, you are responsible for returning it to our warehouse.
Online Order Delivery & Pickup Options
Professional Delivery includes:
- Call ahead timing. Delivery personnel will call you 30-minutes before your furniture is going to be delivered to let you know that it’s on the way.
- In-home placement. Tell us what room your furniture should be in and how you’d like it set up. We'll make sure it's in the right place.
- Assembly. Our delivery personnel handle all of the hard work. You don't need confusing instructions, extra tools, or friends to help you out. Please note: assembly is not included with customer pick-ups.
- Removal of packaging. You don't need to worry about cleaning up either. We'll take away any packaging materials.
- Final inspection. Once assembled, we'll make sure that your furniture is in excellent condition and ready for you to enjoy.
- One-year in-home service warranty included with your purchase.
|Order Type||Flat Rate|
Single Item Delivery
Orders containing one and only one item.
|Single mattress to any delivery zone||$79.95|
|Any other single item to any delivery zone||$89.95|
Orders containing more than one item.
|West Virginia Zone||$159.95|
Customer picks up the ordered item(s).
Pickup at select showrooms
Find a showroom near you
|$25.00 (transfer fee)|
Bellwood, PA Warehouse
1620 N Tuckahoe Street
Bellwood, PA 16617
Baltimore, MD Warehouse
4241 Brookhill Rd
Baltimore, MD 21215
Online Order Item Availability & Lead Time
While many of the items in this catalog section of our website are on display in our store and in stock, many items are only available by special order. Your furniture consultant will advise you of the lead time for online orders. Or you may contact us for availability information before making a purchase.
Product Appearance & Color Matching
Colors in product images may vary based on your device/monitor and lighting conditions. The grain and coloration of natural wood products will vary from piece to piece. If you have specific concerns regarding product color, texture, size, or quality please visit your local showroom.