Testimonials and Reviews
Testimonials and reviews from Wolf and Gardiner Wolf Furniture customersPrint Selected Testimonials
Thursday, February 2, 2017
Stephanie S. from Hanover Pa
My husband and I would just like to thank you for the amazing job you do here at Wolf, isn't often these days that a person receives the type of customer service we received here at Wolf. From our initial sale, to delivery and when necessary to taking care of repairs. The service has been exemplary. When you say you guarantee 100% customer satisfaction, you truly stand by your word. We will not only continue to do business with your store but will sign your praises with recommendations to anyone we know shopping for good quality furniture sold by people who care about their customers. Great job, Wolf family and thank you again.
Thursday, January 26, 2017
Melinda T. from York, Pa
I came while Wolf's was having their sale and was looking for a dining room table only. However the wonderful sales rep Jane S. had amazing ideas for dining rooms and suggested getting something else to go along with the table just so the room feels warmer and I ended up getting a wine cabinet sever piece and love it! I really liked our sales rep and would want to use her again for help
Wednesday, January 25, 2017
Mary Anne M. from Carlisle, Pa
Adele N. was amazing! She was very patient, kind and engaging. She was professional, courteous and very thorough. She communicated very well and followed up after the purchase. She made it a great shopping experience! You are lucky to have Adele! The delivery was excellent. The gentlemen who delivered my furniture were Jason, Jeffrey and Oscar. They were prompt, professional and very courteous. They did a great job with the furniture. Excellent customer service! Thank you!!
Monday, January 16, 2017
James J. from Harrisburg, Pa
I had two excellent delivery men, Jason and Jeffrey. They were both professional, polite, and extremely careful with the furniture we bought. My wife and I bought 2 sets of loft beds for our children in the past and with this latest experience with your store, there is NO other furniture company I will be dealing with other than Wolf's. I am beyond pleased with your company from start to finish!
Saturday, January 14, 2017
Angie K. from Mechanicsburg, Pa
Su was our sales consultant- it was great working with her! We explained what we were looking for and she showed us all of our options, including customization. The store itself was beautifully decorated and made the shopping experience that much more enjoyable. We also liked that the furniture came with a warranty. It made us feel more confidant about our purchase. Thank you! We will be back!
Thursday, January 12, 2017
Richard M. from Halethorpe, Md
Always a pleasant experience. No high pressure sales tactics. We say Sharry when we entered - went shopping and called her over to us when we were ready to buy and ask questions. Very nice to deal with.
Tuesday, January 10, 2017
Patrick H. from Glenmoore, Pa
By far the best furniture buying experience we've ever had. Spent a lot of time shopping around. Christie was fantastic. The only downside was the fact that we live about 15 miles outside of the delivery range. Despite the website saying you deliver to our address, we had it delivered to our friends house and had to rent a truck to get it home. The comfort and look made the trouble worth it. My only suggestion is to update your website so it isn't misleading. We have already told several friends about Wolf.
Monday, January 9, 2017
Della K. from Lancaster, Pa
Our sales lady Kathy provided good old fashioned customer service. She did not try to pressure us for a purchase, she offered comparisons to other styles and brands, she really made us feel we wanted to make the purchase. She is a down home real person who obviously likes what she does. She will be our sales lady when we return for future items.
Sunday, January 8, 2017
Judy R. from Leesburg, Pa
I will never shop anywhere else. If Wolf does not have it at that time...I will wait and shop with them later.
Saturday, January 7, 2017
Kathy M. from Landisville, Pa
The whole experience from the moment we walked in the door up to and including delivery (which included setup) was smooth and pleasant. It was a pleasure working with everyone we came in contact with. Job well done.
Friday, January 6, 2017
Kittie P. from Hanover, Pa
It was a great experience from the first moment we walked in and then we had returned a couple of times until we found what we wanted/liked and could afford.
Tuesday, January 3, 2017
Donna W. from Pasadena, Md
I just want to say that Makelle was wonderful! My mother and I were both shopping for new couches and Makelle was kind and patient with us both. She spent some time with us in the store and when we told her we would continue window shopping at a couple of other stores, she gave us her business card and asked us to stop in when we made our decisions. We went back to Gardiner Wolf (both my Mom and I choose the same couch!) and Makelle was about to leave for the day, but instead, she called home and said she'd be late and she took her time with us while we decided on fabrics for our couches and pillows. My Mom and I were both impressed with her knowledge and professionalism. We encouraged her to head home, but she stayed with us until our orders were completed. Please tell her for us how much we appreciated her and we'll remember her when we shop for furniture/household items in future.
Sunday, January 1, 2017
Linda L. from Baltimore, Md
Experience was well worth going to the store I brought 8 people with me when I came back the second time I have a friend that wants new furniture I will be taking her to the store thank you,
Friday, December 30, 2016
Tom M. from Fallston, Md
Jenny was great. Our new home looks fantastic thanks to Jenny's design expertise. Delivery crew was very professional and carefully place all of the furniture as directed.
Tuesday, December 20, 2016
Linda W. from Duncansville, Pa
As always, shopping with Jeff as our rep is more like shopping with a family friend. I cannot say enough about Jeff He is warm, caring, sweet, funny, knowledgeable, and loving. Yes, loving. He never fails to ask about my husband's illness and I know he really means it. I cannot thank him enough for his thoughts and prayers. I know when I see his smiling face when we walk in the door that we are going to have a great shopping experience. Thank you Wolf's for your d dictation to the community too. Have a blessed Christmas
Monday, December 19, 2016
John M. from Leesburg, VA
I want to say both of the delivery gentlemen were great. Shawn was one and I forget the other name but it was truck number 4.We started to talk about pride regarding customer service specifically delivering the furniture. They both showed their positive feelings and attitude. Great guys who deserve a raise. All A + Plus
Sunday, December 11, 2016
Christina H. from Stewartstown, Pa
We have been so pleased with our shopping experience. Jo Herman went out of her way to provide exceptional service and was so helpful with assisting us with a change to our order. Jo, along with assistance from the General Manager, Randy Lerew, were both so friendly, welcoming and responsive to our needs. Wolf furniture will continue to be our store for any future needs. Thank you for providing a team that we can count on for all our home furnishing needs!
Tuesday, December 6, 2016
Cora C. from Bel Air, MD
am absolutely thrilled with my new furniture...so happy I did custom!!!
Friday, December 2, 2016
Chris B. from Brunswick, MD
Steven E. provided exceptional customer service. He was available to answer questions, provided feedback on furniture options and followed up to ensure all was going well. He is a great representative for the company.
Thursday, December 1, 2016
Barbara S. from Point of Rocks, MD
The furniture was damaged, even though it was well wrapped. The delivery person called it in and I received a call the next day from the people who will repair it. They made an appointment for later this month to come and fix it. I was very satisfied with this response.